Free Return
With the Free Return service, you have 15 days (in addition to the on-time delivery date) to decide whether you want to keep the item or return it for any reason, as long as it is unused and in its original condition - complete with the original packaging.
However, please keep in mind that the free return option is available only once, and it applies only to orders with a value below $500.00 USD.
To return your product, please contact us at contact@equestrianparade.com and we will provide you with the return address.
Scope of Service
Not all countries offer a free return service. Supported countries currently include the continental United States, Canada, Australia, United Kingdom, France, Spain, Germany, Italy, Netherlands, and Poland.
Return Fees
Returning packages via door-to-door pickup service is free of charge.
Note: You can only use the free return service once for an order. If you initiate multiple returns as part of an order, you can only use the free return service once. For additional returns, you may continue to use the return service, but you will be responsible for the cost of returning the item to the specified return address. Therefore, please consider returning the products together to avoid the additional shipping cost.
Legal Rights
We comply with all relevant legal requirements (warranty, returns, etc.) that may be applicable depending on your location as a buyer.